Refund policy

Praadhi Return & Replacement Policy

⚠️ IMPORTANT:
Praadhi does NOT accept returns for refund.
We offer ONE-TIME REPLACEMENT or size exchange only, as per the policy below.
Once a replacement or exchange is completed, the transaction is considered final.
No refund and no return will be issued under any circumstance after a one-time exchange.

1. ELIGIBILITY FOR REPLACEMENT

You can request a replacement only if:

  • Product received has a manufacturing defect (stitching issue, fabric damage, color bleeding, etc.)

  • Wrong item delivered (different color, size, or product)

  • Product damaged during transit (must be reported within 24 hours of delivery with photos)

Replacement NOT applicable for:

  • Damages due to misuse, improper care, or washing

  • Removed or tampered tags/labels

  • Used, worn, washed, or altered items

  • Wrong size chosen by customer

  • Normal wear & tear or “not liked after seeing”

  • Minor color variation due to display differences

  • Custom / personalized orders

  • Products purchased under Final Sale / Clearance (marked “No Replacement”)

2. REPLACEMENT CONDITIONS

To qualify:

  • Request within 7 days of delivery

  • Item must be unused, unworn, and unwashed

  • All tags, labels, and packaging intact

  • Provide clear photographic proof of defect via WhatsApp or Email

  • One-time replacement only (no second exchange)

  • Original invoice must be shown

✅ Note: After a replacement/exchange is processed, no further return or refund will be accepted.

3. HOW TO REQUEST A REPLACEMENT

Step 1 – Contact Us (within 7 days):
📱 WhatsApp: +91 99021 32376
📧 Email: support@praadhi.com
📞 Phone: +91 99021 32376

Step 2 – Provide:

  • Order Number

  • Photos of defect (3 angles minimum)

  • Product tag + packaging photo

  • Short description of the issue

Step 3 – Review:
Our team reviews your request in 48–72 hours

Step 4 – If approved:

  • Reverse pickup will be arranged (free for defective/wrong items)

  • Or you may ship to our warehouse (address provided)

Step 5 – Once received:

  • Verification takes 1–2 business days

  • Replacement dispatched within 3–5 business days

4. REPLACEMENT TIMELINE

Stage Duration
Request Review 48–72 hrs
Reverse Pickup 2–4 days
Transit to Warehouse 3–7 days
Quality Check 1–2 days
Replacement Dispatch 3–5 days
Approx. Total 10–21 days

5. SHIPPING CHARGES

Free Reverse Pickup:

  • Manufacturing defect

  • Wrong or damaged item

Customer Pays Shipping If:

  • Product found acceptable after inspection

  • Customer refuses replacement without valid reason

6. IF REPLACEMENT IS NOT AVAILABLE

If identical product unavailable:

  • Option 1: Exchange for equivalent or higher-value item

  • Option 2: Store credit valid for 6 months

  • Option 3: Refund only if no alternative available (7–10 days processing)

⚠️ Refund is only issued if replacement is not possible due to unavailability.

7. SIZE EXCHANGE POLICY

  • One-time size exchange only, within 7 days

  • Product must meet eligibility conditions

  • Subject to stock availability

  • Shipping charge ₹100 (both ways)

  • Not applicable on Sale/Clearance products

🔁 After one-time size exchange, no return or refund will be permitted.

8. CUSTOMER RESPONSIBILITIES

  • Inspect products on delivery

  • Report damages within 24 hrs

  • Keep products unused until resolved

  • Return in secure, original packaging

9. PRAADHI’S RIGHTS

We reserve the right to:

  • Reject ineligible replacement requests

  • Verify product condition before approval

  • Deny replacement if product shows usage/washing

  • Update this policy with notice on website

  • Restrict one replacement per customer/order

10. SPECIAL CIRCUMSTANCES

Festive/Sale Periods:

  • Processing may take 2–3 extra days

  • Final Sale items excluded

Custom/Made-to-Order:

  • No replacement unless manufacturing defect (report within 48 hrs)

11. DISPUTE RESOLUTION

For any dispute:

  • Contact support first → supragyan@praadhi.com

  • Resolution within 7 business days

  • Jurisdiction: Bangalore Courts only

12. CONTACT US

📧 Email: supragyan@praadhi.com
📱 WhatsApp: +91 99021 32376
📞 Phone: +91 99021 32376
🕒 Hours: Mon–Sat 10 AM – 6 PM IST
💬 Response Time: 48–72 hours

🔒 FINAL NOTE

All exchanges or replacements are strictly one-time only.
Once an exchange or replacement has been made, the order becomes non-returnable and non-refundable.

Praadhi Return & Replacement Policy

⚠️ IMPORTANT:
Praadhi does NOT accept returns for refund.
We offer ONE-TIME REPLACEMENT or size exchange only, as per the policy below.
Once a replacement or exchange is completed, the transaction is considered final.
No refund and no return will be issued under any circumstance after a one-time exchange.

1. ELIGIBILITY FOR REPLACEMENT

You can request a replacement only if:

  • Product received has a manufacturing defect (stitching issue, fabric damage, color bleeding, etc.)

  • Wrong item delivered (different color, size, or product)

  • Product damaged during transit (must be reported within 24 hours of delivery with photos)

Replacement NOT applicable for:

  • Damages due to misuse, improper care, or washing

  • Removed or tampered tags/labels

  • Used, worn, washed, or altered items

  • Wrong size chosen by customer

  • Normal wear & tear or “not liked after seeing”

  • Minor color variation due to display differences

  • Custom / personalized orders

  • Products purchased under Final Sale / Clearance (marked “No Replacement”)

2. REPLACEMENT CONDITIONS

To qualify:

  • Request within 7 days of delivery

  • Item must be unused, unworn, and unwashed

  • All tags, labels, and packaging intact

  • Provide clear photographic proof of defect via WhatsApp or Email

  • One-time replacement only (no second exchange)

  • Original invoice must be shown

✅ Note: After a replacement/exchange is processed, no further return or refund will be accepted.

3. HOW TO REQUEST A REPLACEMENT

Step 1 – Contact Us (within 7 days):
📱 WhatsApp: +91 99021 32376
📧 Email: support@praadhi.com
📞 Phone: +91 99021 32376

Step 2 – Provide:

  • Order Number

  • Photos of defect (3 angles minimum)

  • Product tag + packaging photo

  • Short description of the issue

Step 3 – Review:
Our team reviews your request in 48–72 hours

Step 4 – If approved:

  • Reverse pickup will be arranged (free for defective/wrong items)

  • Or you may ship to our warehouse (address provided)

Step 5 – Once received:

  • Verification takes 1–2 business days

  • Replacement dispatched within 3–5 business days

4. REPLACEMENT TIMELINE

Stage Duration
Request Review 48–72 hrs
Reverse Pickup 2–4 days
Transit to Warehouse 3–7 days
Quality Check 1–2 days
Replacement Dispatch 3–5 days
Approx. Total 10–21 days

5. SHIPPING CHARGES

Free Reverse Pickup:

  • Manufacturing defect

  • Wrong or damaged item

Customer Pays Shipping If:

  • Product found acceptable after inspection

  • Customer refuses replacement without valid reason

6. IF REPLACEMENT IS NOT AVAILABLE

If identical product unavailable:

  • Option 1: Exchange for equivalent or higher-value item

  • Option 2: Store credit valid for 6 months

  • Option 3: Refund only if no alternative available (7–10 days processing)

⚠️ Refund is only issued if replacement is not possible due to unavailability.

7. SIZE EXCHANGE POLICY

  • One-time size exchange only, within 7 days

  • Product must meet eligibility conditions

  • Subject to stock availability

  • Shipping charge ₹100 (both ways)

  • Not applicable on Sale/Clearance products

🔁 After one-time size exchange, no return or refund will be permitted.

8. CUSTOMER RESPONSIBILITIES

  • Inspect products on delivery

  • Report damages within 24 hrs

  • Keep products unused until resolved

  • Return in secure, original packaging

9. PRAADHI’S RIGHTS

We reserve the right to:

  • Reject ineligible replacement requests

  • Verify product condition before approval

  • Deny replacement if product shows usage/washing

  • Update this policy with notice on website

  • Restrict one replacement per customer/order

10. SPECIAL CIRCUMSTANCES

Festive/Sale Periods:

  • Processing may take 2–3 extra days

  • Final Sale items excluded

Custom/Made-to-Order:

  • No replacement unless manufacturing defect (report within 48 hrs)

11. DISPUTE RESOLUTION

For any dispute:

  • Contact support first → supragyan@praadhi.com

  • Resolution within 7 business days

  • Jurisdiction: Bangalore Courts only

12. CONTACT US

📧 Email: supragyan@praadhi.com
📱 WhatsApp: +91 99021 32376
📞 Phone: +91 99021 32376
🕒 Hours: Mon–Sat 10 AM – 6 PM IST
💬 Response Time: 48–72 hours

🔒 FINAL NOTE

All exchanges or replacements are strictly one-time only.
Once an exchange or replacement has been made, the order becomes non-returnable and non-refundable.

Praadhi Return & Replacement Policy

⚠️ IMPORTANT:
Praadhi does NOT accept returns for refund.
We offer ONE-TIME REPLACEMENT or size exchange only, as per the policy below.
Once a replacement or exchange is completed, the transaction is considered final.
No refund and no return will be issued under any circumstance after a one-time exchange.

1. ELIGIBILITY FOR REPLACEMENT

You can request a replacement only if:

  • Product received has a manufacturing defect (stitching issue, fabric damage, color bleeding, etc.)

  • Wrong item delivered (different color, size, or product)

  • Product damaged during transit (must be reported within 24 hours of delivery with photos)

Replacement NOT applicable for:

  • Damages due to misuse, improper care, or washing

  • Removed or tampered tags/labels

  • Used, worn, washed, or altered items

  • Wrong size chosen by customer

  • Normal wear & tear or “not liked after seeing”

  • Minor color variation due to display differences

  • Custom / personalized orders

  • Products purchased under Final Sale / Clearance (marked “No Replacement”)

2. REPLACEMENT CONDITIONS

To qualify:

  • Request within 7 days of delivery

  • Item must be unused, unworn, and unwashed

  • All tags, labels, and packaging intact

  • Provide clear photographic proof of defect via WhatsApp or Email

  • One-time replacement only (no second exchange)

  • Original invoice must be shown

✅ Note: After a replacement/exchange is processed, no further return or refund will be accepted.

3. HOW TO REQUEST A REPLACEMENT

Step 1 – Contact Us (within 7 days):
📱 WhatsApp: +91 99021 32376
📧 Email: support@praadhi.com
📞 Phone: +91 99021 32376

Step 2 – Provide:

  • Order Number

  • Photos of defect (3 angles minimum)

  • Product tag + packaging photo

  • Short description of the issue

Step 3 – Review:
Our team reviews your request in 48–72 hours

Step 4 – If approved:

  • Reverse pickup will be arranged (free for defective/wrong items)

  • Or you may ship to our warehouse (address provided)

Step 5 – Once received:

  • Verification takes 1–2 business days

  • Replacement dispatched within 3–5 business days

4. REPLACEMENT TIMELINE

Stage Duration
Request Review 48–72 hrs
Reverse Pickup 2–4 days
Transit to Warehouse 3–7 days
Quality Check 1–2 days
Replacement Dispatch 3–5 days
Approx. Total 10–21 days

5. SHIPPING CHARGES

Free Reverse Pickup:

  • Manufacturing defect

  • Wrong or damaged item

Customer Pays Shipping If:

  • Product found acceptable after inspection

  • Customer refuses replacement without valid reason

6. IF REPLACEMENT IS NOT AVAILABLE

If identical product unavailable:

  • Option 1: Exchange for equivalent or higher-value item

  • Option 2: Store credit valid for 6 months

  • Option 3: Refund only if no alternative available (7–10 days processing)

⚠️ Refund is only issued if replacement is not possible due to unavailability.

7. SIZE EXCHANGE POLICY

  • One-time size exchange only, within 7 days

  • Product must meet eligibility conditions

  • Subject to stock availability

  • Shipping charge ₹100 (both ways)

  • Not applicable on Sale/Clearance products

🔁 After one-time size exchange, no return or refund will be permitted.

8. CUSTOMER RESPONSIBILITIES

  • Inspect products on delivery

  • Report damages within 24 hrs

  • Keep products unused until resolved

  • Return in secure, original packaging

9. PRAADHI’S RIGHTS

We reserve the right to:

  • Reject ineligible replacement requests

  • Verify product condition before approval

  • Deny replacement if product shows usage/washing

  • Update this policy with notice on website

  • Restrict one replacement per customer/order

10. SPECIAL CIRCUMSTANCES

Festive/Sale Periods:

  • Processing may take 2–3 extra days

  • Final Sale items excluded

Custom/Made-to-Order:

  • No replacement unless manufacturing defect (report within 48 hrs)

11. DISPUTE RESOLUTION

For any dispute:

  • Contact support first → supragyan@praadhi.com

  • Resolution within 7 business days

  • Jurisdiction: Bangalore Courts only

12. CONTACT US

📧 Email: supragyan@praadhi.com
📱 WhatsApp: +91 99021 32376
📞 Phone: +91 99021 32376
🕒 Hours: Mon–Sat 10 AM – 6 PM IST
💬 Response Time: 48–72 hours

🔒 FINAL NOTE

All exchanges or replacements are strictly one-time only.
Once an exchange or replacement has been made, the order becomes non-returnable and non-refundable.

Praadhi Return & Replacement Policy

⚠️ IMPORTANT:
Praadhi does NOT accept returns for refund.
We offer ONE-TIME REPLACEMENT or size exchange only, as per the policy below.
Once a replacement or exchange is completed, the transaction is considered final.
No refund and no return will be issued under any circumstance after a one-time exchange.

1. ELIGIBILITY FOR REPLACEMENT

You can request a replacement only if:

  • Product received has a manufacturing defect (stitching issue, fabric damage, color bleeding, etc.)

  • Wrong item delivered (different color, size, or product)

  • Product damaged during transit (must be reported within 24 hours of delivery with photos)

Replacement NOT applicable for:

  • Damages due to misuse, improper care, or washing

  • Removed or tampered tags/labels

  • Used, worn, washed, or altered items

  • Wrong size chosen by customer

  • Normal wear & tear or “not liked after seeing”

  • Minor color variation due to display differences

  • Custom / personalized orders

  • Products purchased under Final Sale / Clearance (marked “No Replacement”)

2. REPLACEMENT CONDITIONS

To qualify:

  • Request within 7 days of delivery

  • Item must be unused, unworn, and unwashed

  • All tags, labels, and packaging intact

  • Provide clear photographic proof of defect via WhatsApp or Email

  • One-time replacement only (no second exchange)

  • Original invoice must be shown

✅ Note: After a replacement/exchange is processed, no further return or refund will be accepted.

3. HOW TO REQUEST A REPLACEMENT

Step 1 – Contact Us (within 7 days):
📱 WhatsApp: +91 99021 32376
📧 Email: support@praadhi.com
📞 Phone: +91 99021 32376

Step 2 – Provide:

  • Order Number

  • Photos of defect (3 angles minimum)

  • Product tag + packaging photo

  • Short description of the issue

Step 3 – Review:
Our team reviews your request in 48–72 hours

Step 4 – If approved:

  • Reverse pickup will be arranged (free for defective/wrong items)

  • Or you may ship to our warehouse (address provided)

Step 5 – Once received:

  • Verification takes 1–2 business days

  • Replacement dispatched within 3–5 business days

4. REPLACEMENT TIMELINE

Stage Duration
Request Review 48–72 hrs
Reverse Pickup 2–4 days
Transit to Warehouse 3–7 days
Quality Check 1–2 days
Replacement Dispatch 3–5 days
Approx. Total 10–21 days

5. SHIPPING CHARGES

Free Reverse Pickup:

  • Manufacturing defect

  • Wrong or damaged item

Customer Pays Shipping If:

  • Product found acceptable after inspection

  • Customer refuses replacement without valid reason

6. IF REPLACEMENT IS NOT AVAILABLE

If identical product unavailable:

  • Option 1: Exchange for equivalent or higher-value item

  • Option 2: Store credit valid for 6 months

  • Option 3: Refund only if no alternative available (7–10 days processing)

⚠️ Refund is only issued if replacement is not possible due to unavailability.

7. SIZE EXCHANGE POLICY

  • One-time size exchange only, within 7 days

  • Product must meet eligibility conditions

  • Subject to stock availability

  • Shipping charge ₹100 (both ways)

  • Not applicable on Sale/Clearance products

🔁 After one-time size exchange, no return or refund will be permitted.

8. CUSTOMER RESPONSIBILITIES

  • Inspect products on delivery

  • Report damages within 24 hrs

  • Keep products unused until resolved

  • Return in secure, original packaging

9. PRAADHI’S RIGHTS

We reserve the right to:

  • Reject ineligible replacement requests

  • Verify product condition before approval

  • Deny replacement if product shows usage/washing

  • Update this policy with notice on website

  • Restrict one replacement per customer/order

10. SPECIAL CIRCUMSTANCES

Festive/Sale Periods:

  • Processing may take 2–3 extra days

  • Final Sale items excluded

Custom/Made-to-Order:

  • No replacement unless manufacturing defect (report within 48 hrs)

11. DISPUTE RESOLUTION

For any dispute:

  • Contact support first → supragyan@praadhi.com

  • Resolution within 7 business days

  • Jurisdiction: Bangalore Courts only

12. CONTACT US

📧 Email: supragyan@praadhi.com
📱 WhatsApp: +91 99021 32376
📞 Phone: +91 99021 32376
🕒 Hours: Mon–Sat 10 AM – 6 PM IST
💬 Response Time: 48–72 hours

🔒 FINAL NOTE

All exchanges or replacements are strictly one-time only.
Once an exchange or replacement has been made, the order becomes non-returnable and non-refundable.